October 26, 2022 –
ShyftOff has successfully developed a flexible, gig-economy contact center model that allows businesses to become more flexible to meet customer demands, attract and retain better agents, and reduce costs by 35% or more. Agents are 100% US-based and virtual, receiving competitive pay and extreme flexibility, which further attracts and retains very talented customer service professionals. ShyftOff allows you to supplement your agent base with a flexible model to pick up those missed intervals and build a stronger internal culture without affecting your customer’s quality of service. ShyftOff is designed to help companies be prepared for all possibilities while maintaining a variable spend on customer support by operating on productive hours.